Rosalinda Randall is a social skills expert. She helps businesses break through the communication barriers that often cause conflict by revealing the six traits and four go-to benchmarks that lead to better social skills, communication, and success.
Icebreaker
I took pole dancing classes.
Think Like A Journalist Quote
“Regardless of the changes in technology, the market for well-crafted messages will always have an audience.” —Steve Burnett, The Burnett Group
Success Quote or Tip
Get comfortable being uncomfortable. –Navy Seals
Career Highlight
Rosalinda grew up in a middle-class family and developed her business to have freedom and a lifestyle she loves. She’s most proud of the moment when she stopped comparing herself to other people.
When It Didn’t Work
When certain people who were close to Rosalinda’s business as her hobby she found that this was her biggest struggle. Learning to drive her business without becoming offended by the comments come in. Find out what she does now.
Top Tips How To Never Lose A Client
- Be unprepared. Research the client. Don’t come in disheveled.
- Be filled with confidence but don’t disparage other clients.
- Be attentive in meetings. Don’t check your phone or lose your phone face up and continuously glance at it.
- Return phone calls and emails in a timely fashion. If you don’t have the answer, reply with something like: “Got it. I’m checking and I’ll get back to you.”
- Be reliable: don’t cancel appoints on short notice without good reason. If you have to cancel have a good reason.
- Six traits for better communication: courtesy, consideration, respect, tact, humility, humor.
What is one piece of technology, video or multimedia equipment, or app that you just can’t live without?
One book, documentary, blog, podcast, or Internet Channel to watch?
The Mother Tongue–English and How It Got That Way, Bill Bryson
Get a free audio book when you try Audible free for 30 days: www.audibletrial.com/TBJApodcast
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Contact
Don’t Burp in the Boardroom: Your Guide to Handling Uncommonly Common Workplace Dilemmas
Mentioned In This Episode
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