TBJA 379 How To Never Lose A Client, Rosalinda Randall

How To Never Lose A Client, Rosalinda Randall, TBJApodcast 379
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Rosalinda Randall is a social skills expert. She helps businesses break through the communication barriers that often cause conflict by revealing the six traits and four go-to benchmarks that lead to better social skills, communication, and success.

Icebreaker

I took pole dancing classes.

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Think Like A Journalist Quote

“Regardless of the changes in technology, the market for well-crafted messages will always have an audience.” —Steve Burnett, The Burnett Group

Success Quote or Tip

Get comfortable being uncomfortable. –Navy Seals

Career Highlight

Rosalinda grew up in a middle-class family and developed her business to have freedom and a lifestyle she loves. She’s most proud of the moment when she stopped comparing herself to other people.

When It Didn’t Work

When certain people who were close to Rosalinda’s business as her hobby she found that this was her biggest struggle. Learning to drive her business without becoming offended by the comments come in. Find out what she does now.

Top Tips How To Never Lose A Client

  1. Be unprepared. Research the client. Don’t come in disheveled.
  2. Be filled with confidence but don’t disparage other clients.
  3. Be attentive in meetings. Don’t check your phone or lose your phone face up and continuously glance at it.
  4. Return phone calls and emails in a timely fashion. If you don’t have the answer, reply with something like: “Got it. I’m checking and I’ll get back to you.”
  5. Be reliable: don’t cancel appoints on short notice without good reason. If you have to cancel have a good reason.
  6. Six traits for better communication: courtesy, consideration, respect, tact, humility, humor.

What is one piece of technology, video or multimedia equipment, or app that you just can’t live without?

Twitter

One book, documentary, blog, podcast, or Internet Channel to watch?

The Mother Tongue–English and How It Got That Way, Bill Bryson

Get a free audio book when you try Audible free for 30 days:  www.audibletrial.com/TBJApodcast

OR to get a physical copy of the book…click the book title.

It’s an Amazon affiliate link. It won’t cost you more but it will send me a few coins to keep on building our crazy good content here. 🙂

Contact

Twitter @rosalindatweets

Rosalinda Randall website

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Mentioned In This Episode

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About The Author

Phoebe Chongchua

Phoebe Chongchua is a multimedia Brand Journalist, Brand Consultant & Marketing Strategist who is revolutionizing brand communication with consumers. She makes companies remarkable using brand journalism storytelling to grow their online presence, build a community, and gain greater market share. Phoebe is a former TV News journalist who helps brands gain a competitive advantage by learning to "Be the Media". Phoebe is the host of "The Brand Journalism Advantage" podcast and a "Top 50 Podcaster To Follow". Listen in iTunes or at ThinkLikeAJournalist.com

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